Refund & Cancellation Policy
Effective Date: January 2025
Website: www.mathematicselevateacademy.com
Brand: Mathematics Elevate Academy (under R K Group of Works)
At Mathematics Elevate Academy, we are committed to delivering a high-quality learning experience through personalized mentorship, educational books, and digital learning resources.
Since our mentorship services and digital content involve intellectual guidance and personalized scheduling, specific terms apply to refunds and cancellations.
1. General Policy
All purchases made on our website, including mentorship sessions, courses, and digital books, are considered final.
We encourage all students and parents to review the details carefully before making any payment.
Refunds are not issued once a session, course, or digital product has been accessed, delivered, or made available.
2. Mentorship Programs
Our mentorship sessions are personalized and reserved for a limited number of students.
Therefore, the following policy applies:
- Once a mentorship program or session is confirmed and payment is made, it is non-refundable.
- In special cases, if a student cannot continue for genuine medical or relocation reasons, requests may be reviewed on a case-by-case basis.
- Requests for rescheduling sessions are accepted at least 24 hours before the scheduled session.
- Missed or unattended sessions without prior notice will not be eligible for a refund or reschedule.
- If Mathematics Elevate Academy needs to cancel or reschedule a session, an alternate date will be provided promptly.
3. Book Purchases (Paperback & Kindle)
- Kindle Editions are sold through Amazon and follow Amazon’s refund policy.
- Paperback Orders once confirmed cannot be refunded after dispatch.
- In the case of damaged or defective books, replacements will be issued if reported within 7 days of delivery.
- If the incorrect address is provided or the parcel is refused, the order will not qualify for a refund.
4. Digital Downloads & Educational Resources
Digital learning materials, notes, and e-books once purchased or downloaded are non-refundable.
Access to such material cannot be revoked once delivered electronically.
5. Payment Errors
If any duplicate payment or technical billing error occurs, please email us at rishabh@mathematicselevateacademy.com within 7 days of the transaction.
Refunds for genuine errors will be processed after verification.
6. How to Request a Refund (if applicable)
To request a refund or raise a concern, contact us via email at:
rishabh@mathematicselevateacademy.com
Include your:
- Full name
- Payment reference or order number
- Date of transaction
- Description of issue
Our team will review and respond within 5–7 business days.
7. Changes to This Policy
Mathematics Elevate Academy reserves the right to update or modify this Refund & Cancellation Policy at any time.
Any changes will be reflected on this page with an updated effective date.
Contact:
Mathematics Elevate Academy
Email: rishabh@mathematicselevateacademy.com
Website: www.mathematicselevateacademy.com
Under R K Group of Works